Return & Refund Policy

Return window

You may request a return or exchange within 7 days of delivery. Raise the request by calling or messaging 9285238252, or by emailing support@theEKARIGAR.in with your order reference and photographs of the handbag.

Eligibility

• The handbag must be unused, unwashed and free of stains, marks or odour.
• Original tags, dust bag (if supplied) and packaging must be intact.
• An unboxing video greatly speeds up damaged or wrong-item claims.

Not eligible

• Handbags returned after the 7-day window.
• Bags damaged by use, misuse, or improper storage.
• Items missing tags or original packaging.

Pickup and shipping costs

Where reverse pickup is serviceable, we arrange it at no cost for damaged, defective or wrong items. For change-of-mind returns from non-serviceable PIN codes, you may be asked to self-ship and we reimburse standard courier charges up to ₹100 on receipt.

Refunds

• Refunds are initiated within 48 hours of the returned handbag passing quality check.
• Prepaid orders are refunded to the original payment method in 5–7 business days.
• Cash on Delivery orders are refunded by UPI or bank transfer to details you provide.

Exchanges and cancellations

Exchanges for another handbag of equal value are dispatched as soon as the returned item is received. Orders can be cancelled free of charge any time before dispatch — just call 9285238252.